Blog

Employee Spotlight – Jeff Buskirk

January 25th, 2018

What’s your role at Simplex-IT and when were you hired?
I was brought into the Simplex-IT family as an Intern April 1st, 2013. Six months later I was added as a full-time member of the team. I am currently a Network and Systems Administrator working alongside the rest of my peers providing the best customer service possible to our clients.

OneNote: the hidden gem in Microsoft Office

OneNote: the hidden gem in Microsoft Office

Almost everyone loves PowerPoint, Excel and Word, but there’s another Office application that should be recognized as a must-have: OneNote. It’s an app for pulling together text, video, audio, and other visual resources to create shareable notebooks full of useful information.

Four Facebook features for your business

Four Facebook features for your business

Facebook has numerous built-in features to help small- and medium-sized businesses thrive. But chances are that most business owners are taking advantage of only just a few. With Facebook’s audience reaching 1.8 billion users monthly, it’s vital for your business to leverage the right tools to enhance growth.

Skype for Business vs Hangouts Meet?

Skype for Business vs Hangouts Meet?

There are plenty of VoIP solutions available in the market today, but the two clear standouts are Microsoft’s Skype for Business and Google’s Hangouts Meet. Each product offers stellar voice and video conferencing features, and rich integrations with other apps.

January 16th, 2018

Bill Myers is taking over our blog today, and here's what he has to say:

Mainstream usage of immersive technology, such as virtual reality (VR) and augmented reality (AR), is only in its infancy in regards to adoption amongst the business community. Most early adopters of this tech are in the gaming community, and it wasn't until 2016-2017 when consumers began purchasing VR/AR products to bring into their own home.

Avoid customer frustration with these tips

Avoid customer frustration with these tips

Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer’s dissatisfaction.

Basic PC fixes are costing you money

Basic PC fixes are costing you money

When your employees seek your IT security staff’s help to fix their personal computer (PC) problems, it’s often perceived as a productive use of everyone’s time. After all, employees must have working computers and IT professionals are expected to resolve any technology issues.

Meltdown and Spectre: Patch or not?

January 10th, 2018
Meltdown and Spectre:  Patch or not?

The three biggest CPU manufacturers, Intel, AMD and ARM recently announced flaws with many of their older chips.  The biggest discovery was Meltdown (primarily Intel), but all three have issues with Spectre.

The issues are created due to a recently discovered memory leak, known by such names as KPTI, KAISER and F**CKWIT.

All processors use some kind of strategy to optimize performance.

MyAnalytics: O365’s productivity coach

MyAnalytics: O365’s productivity coach

Installing software that immediately boosts employee efficiency is any small- or medium-sized business owner’s dream. With Office 365’s newest dashboard — that’s exactly what you’re getting. And best of all, it’s directly integrated with your existing productivity suite.

Big gains for small-business IT in 2017

Big gains for small-business IT in 2017

How many new technologies did your business adopt last year? Too many? Too few? You’ve officially made it through 2017 and there’s no better time than now to review which IT fads were worth investing in, and which ones should be left in the past.