Simplex-IT solves my issues and explains to me in laymen terms what had happened, or what they had to do to fix the problem. I like the new reporting of a problem via email and yet if I really need someone I can pick up the phone, and call Michelle to get help right away, or find out how long it will be. The new remote log in is easy to use and we like the monitoring of the server and office computers making sure that we don’t have a major shut down. The flexibility to be able to use O365 from anywhere has been a big benefit for us, all you need internet access and you are in. You don’t have to log into your work computer to access your emails. I can also monitor if there is a problem with the network or Microsoft myself if the system seems slow. If anyone is on the fence about choosing Simplex-IT as their IT firm, the only thing I have to say is why are you on the fence???? Simplex-IT is informative on purchasing new computers or programs needed for our business. They are great people to work with!