Simplex-IT steps in when needed
I can’t do it without them!
After we lost our computer expert, we enlisted the help of Simplex-IT
Simplex-IT replaced our full time IT personnel at a much lower cost, saving the company money. Jim has coined the phrase ‘Simpler-IT’ to reiterate how he feels about Simplex-IT and our service. “You guys …have really done a great job for us during a time when we just can’t worry about network issues or staff an onsite IT person. We have a great rapport with all the guys there and look forward to that continuing. I can trust you.
Just what you want and need
We had to do a major upgrade to our servers. Simplex-IT laid everything out in a straight forward easy to understand plan for everyone to understand. Installation and the switch over to the new system was with minimal down time to our users. We have 33 users and the biggest benefit for us with Office 365 is having everyone on the same version of office, installation and management is a breeze.I'd recommend Simplex-IT for all your IT needs, no pressure sales, just what you want and need. Nice to have a local company.
Great partner, helped us achieve our goals
We treasure our professional relationships and appreciate how you’ve worked with us to accomplish our IT goals.
Creative solutions and out of the box thinking
The ease of Office 365 administration is a huge benefit to our company. The ability to centrally manage all of our user accounts, Skype and Exchange management, and Office installations from any location is invaluable. Simplex-IT excels at thinking “outside the box”. Your team has come up with and implemented some very creative solutions to past projects, and been willing to learn about new technologies whenever necessary. Give them a shot by attending one of their many free lunch ‘n learns. The amount of knowledge and experience displayed at these events should give you all the reason you need to choose Simplex-IT.
Long time client appreciates versatility and resourceful solutions
Common sense answers without the hype
The switch to office 365 has allowed us complete portability on email and document handling. I no longer have separate mail folders for my laptop and office work station. Whatever I do on the road is automatically synced and that is a huge time and error saver. Simplex-IT has the expertise of a big firm but the accessibility and care of a family business. They are on the cutting edge of the technology, and always reaching out to help us get there too. Frankly, they are way out ahead of us, but that is exactly what we need. Simplex-IT has been a good choice for us. We get the common sense answers we need without a lot of hype. They are good people and straight shooters. I recommend Simplex-IT highly.
Great people to work with
Cost-effective pro-active problem solver
They take the time to understand your business needs
Quick response time
We feel important to Simplex-IT
Two of the biggest benefits we’ve experienced since working with Simplex-IT is that all of the staff are on the same page when it comes to O365 software AND the accessibility to documents/emails, etc., when not in the office; and secondly, O365 appears to be budget friendly in terms of expense to have it. In truth, I have worked with one other IT firm that was also very good. I cannot honestly say that Simplex-IT does this or that better than they did, but I can honestly say that I have found working with Simplex-IT, as our relationship has developed and our knowing one another has grown has been very good for us. I think the greatest asset an IT firm can provide to a small organization (such as ours) is availability and advice and a willingness to treat us as if we were huge, and Simplex-IT does that. I would recommend Simplex-IT as a very viable choice and I believe they will be satisfied.
Simplex-IT listens to our needs
A Staff Engineer was doubling as our IT tech and losing out on billable time.
I just like the idea of being able to call and rely on somebody that knows what they’re doing and can get it done and not having to spend hours on the computer trying to find the solution. When the phone call goes into these guys, it gets done right away not hours or days later. There is a response normally in less than an hour. It is a pleasure to be able to call Sam or Cary, whom I have come to know more as friends than a client basis…very responsive, very professional, the problem is never not being taken care of. It’s always done and in a very timely manner. A phone call is it. It’s taken care of.
We wanted to replace our current Managed Services provider.
The Time Invested in the Security Audit was Valuable
Simplex-IT does a much better job of helping us “non-IT folks” understand the issues involved and potential solutions available than the other guys. Simplex-IT comes up with multiple options for an issue rather than just dictate a solution they like or are comfortable with based on previous experience. I feel the time invested in the Security Audit was valuable because it helped me get some further insight into where our vulnerabilities existed and even gave me a few ideas to try to mitigate them further. To anyone that’s undecided about the Security Audit, this process is painless and rather un-intimidating as Bob will structure the interaction in a way that best fits the end user and does not employ a “one-size fits all” approach to this process so you end up getting what you actually need out of the interaction. I always end up learning something when I hear you speak or we talk.
The Policy and Procedure Workshop got the ball rolling for me on the topic. I think I have a foundation now from where to continue this and deploy/write the documents. I recommend this workshop to anyone looking to get the “first step” done. The big picture is more clear to me now.
Christian Healthcare Ministries
The Policy and Procedure Workshop brought up issues and items to cover with HR, IT and management in a proactive, highly relevant and ongoing manner. How much better to have an evaluation plan in place in case of heaven forbid a fire at a school, home, or business. Why wait until during or after the event to come up with a response or preparedness plan. I recommend this workshop to anyone looking to 1. Learn the IT policy and procedure issues 2. Learn the talking points, current, ongoing, and developing IT security issues 3. Learn solutions to IT policies and procedures by offering sample policies, procedures, and checklists for developing and implementing IT policies and procedures for computer, data and usage, storage and termination/ending data usage. This workshop made me aware of issues, items, and checklists to address for IT, data usage, storage, and ending of the same.
Bob is straightforward and generous with his knowledge. He presents complicated topics in a manner that many can appreciate. I will definitely recommend this workshop to everyone. The need is ample, vulnerabilities abound and companies need intentional policies and procedures to protect themselves. I gained insight in future policy changes I need to implement ASAP. I wish I would have attended 2 weeks earlier so I would have known how to handle an employee who just left.
Education on where we are with security, what areas need to be addressed and help with starting a policy and procedure. It gave me more questions to ask where we want to go with all of this information and where are we more vulnerable. I’d recommend this workshop for sure. For our small company, we need help in learning where we can have issues with our IT and security. Only so much time in a day to run a company, yet these are critical for security. I now have the steps I need to do to start changing the security access to our network. We need Simplex-IT to help with our security!
This workshop made me think of vulnerabilities to my organization. Every company needs to be thinking of and addressing this topic. I realized we need to have a more robust policy and set of procedures.
The workshop exceeded my expectations and I’d recommend it to anyone wanting to learn how to start implementing good IT policies and procedures. I took away valuable information on tracking not just equipment but outside accounts as well.
The Policy & Procedure workshop met my expectations and addressed my questions and concerns relative to my companies IT systems and security
I would recommend this workshop to anyone who is looking for guidance for these IT related challenges. This workshop reaffirmed that I have a lot to learn but I gained lots of action points for my systems security.
Now I can relax when I’m on vacation
Being the only I.T. person at Accurate, I was looking for a company to help us out with our computer systems. Bob and his group at Simplex-IT have done just that. They've helped us get our systems up to snuff, including hardware upgrades, backup & disaster recovery, corporate antivirus software, high speed Internet, and network monitoring. They are easy to talk to and are great to bounce ideas off of. Now, I am able to relax on vacations knowing that Simplex-IT is there to back me up!
I wanted to learn more about framework for IT Policies
Bob led that also provided nice takeaways. I would like to send the HR department and the folks that assess risk at my organization to the next workshop.