Submitting a service ticket is an important part of working with your IT provider, but it shouldn’t be complicated! Here at Simplex-IT we have an easy process for you! So how do I submit a service ticket? There are three options:

What is the difference between 3G, 4G, 5G? Let's break down the differences between 3G, 4G, and 5G in a simple way, without getting too technical. 3G was the third generation of mobile networks, providing faster data transfer speeds compared to its predecessor, 2G.

A Single Point of Failure is a potential risk caused by a flaw in the design, implementation, or configuration of a system. It’s the one fault that can shut down an entire system. This could be in your cybersecurity, networking, and similar aspects.

An operating system is like the brain of your computer. It's a set of software that acts as an intermediary between you (the user) and the computer hardware (the physical components like the processor, memory, storage, etc.). There are 6 different parts of an operating system, let's break it down.

Chances are you've gotten a notification on one of your devices saying "firmware update available" but do you know what you're even updating? Firmware is a type of software that is embedded into hardware devices to control how they function. It's used to run programs on a device.

Network monitoring is the process of observing and analyzing the traffic and behavior of computer networks to ensure they are performing optimally and securely. They make sure everything is in order and there are no suspicious activities or potential threats.

DKIM, DomainKeys Identified Mail, is used to authenticate an email. It uses a digital signature to let the email recipient know the message and content of the email was authorized by the domain owner. How does DKIM work? Actually it's fairly complicated in terms of generating public and private keys in order to verify the content of your email.

Sender Policy Framework (SPF) is an email authentication protocol designed to prevent email spoofing and spam. It restricts who can use an organization's domain as the sender of the email. In most phishing attacks, threat actors usually spoof the sender's email address to look official. SPF prevents that from being received.

DMARC, Domain-based Message Authentication, Reporting & Conformance, is an email security protocol that verifies email senders by building on the DNS services and the SPF, and DKIM protocols. It was created to block the threat of email spoofing, domain spoofing, email phishing, business email compromise, and other email-based attacks.

DMARC, Domain-based Message Authentication, Reporting & Conformance. It’s actually a 4 letter acronym that really takes advantage of a 3 letter and a 4 letter acronym, SPF and DKIM. So together we have an 11 letter acronym. And if you want emails from your company to be safely delivered, better pay attention.

RAM stands for Random Access Memory, and it's a type of computer memory that is used to store data that is actively being used and processed by the computer. Unlike storage devices such as hard drives or SSDs, RAM is volatile memory, meaning it loses its contents when the power is turned off.

An insider threat refers to the risk or potential harm posed to an organization's data, systems, or security by individuals who have authorized access to the organization's resources. These individuals could be current/ former employees, contractors, or business partners who possess knowledge, privileges, and/or access rights within the organization's systems and networks.

A CIO (Chief Information Officer) is a high-level executive responsible for overseeing a company's information technology (IT) strategy and operations. A vCIO (virtual Chief Information Officer) is a consultant or an outsourced service provider who provides similar services as a CIO.

In recent years, technology has rapidly changed the way we interact with the digital world. There are two terms that have been used over the past few years that may sound familiar. VR, Virtual Reality, and AR, or Augmented Reality. One you probably haven’t heard of as much is MR, or Mixed Reality.

A BCDR device stands for Business Continuity and Disaster Recovery device. It's a specialized tool that helps businesses protect their data and IT infrastructure in case of unexpected events like natural disasters, power outages, cyber attacks, and hardware failures.

A server, in the IT world, is a specialized, powerful computer that serves a specific purpose. A server is a super-smart, super-organized computer that does important jobs for other devices, like your regular home computer or phone.

When talking about cyber security solutions, there’s a ton of different acronyms and abbreviations. You’ve probably heard about EDR, MDR, MTR, and XDR. But what do all of these mean? Let’s dive in.

Think of your home or office as a city, and the internet as a vast network of roads connecting different cities. Now, think of a router as the traffic cop for your city. A router is a device that helps your computer or other devices connect to the internet. It's like a central hub that manages the flow of information between your devices and the internet.

“Bring Your Own Device” - or BYOD – is a policy where employees use their personal devices (phones, laptops, tablets, etc.) for work, rather than company-provided devices.

I’m glad to hear that other industries are getting into the three-letter acronym (aka TLA) world. A TSP can be a teaspoon. Or it can be a Thrift Savings Plan. Or Trisodium Phosphate. Or Travel Service Provider. But for this blog, we’re sticking with IT. The term stands for “Technology Service Provider”.