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Why Choose Simplex-IT?

4 Big Reasons Why Businesses in Northeast Ohio Outsource Their Computer IT Support To Us:

  1. 24/7 helpdesk support

    Whether you’re facing a critical server failure in the middle of the night, during a business day or on weekends, our emergency support team is always ready to take your emails, tickets, and calls to resolve your problems. 24 hours a day, 7 days a week, 365 days a year.

  2. Professional technicians

    We don’t hire any random IT staff just because they can install computer programs. Our team is made up of certified technicians who have years of hands-on experience in the technology industry. They live and breathe this stuff. But perhaps more importantly, they are genuinely nice folks. You won't find any condescending undertones here, and you won't dread calling us. Our techs are just plain nice! (Oh, and super smart too!)

  3. Flat-fee pricing structure

    You have our word that there will be no hidden fees in our service agreements. We’re totally upfront about pricing, and you’ll know exactly what you’re paying and getting for your money. Plus, we are the only MSP in the area that doesn't force you into a long term contract. All agreements are 30 day out. We nurture our relationships, not our fine print and asterisks in contracts.

  4. 100% satisfaction guaranteed

    If for any reason you’re not satisfied with our services, we’ll do whatever it takes to fix your issues and make things right for you at no additional charge. If you decide to leave (and we certainly hope you don't) we play nice with your new MSP to ensure a smooth transition.


See what other Northeast Ohio business owners are saying about us...


Very responsive, very professional

“When the phone call goes into these guys, it gets done right away not hours or days later. There is a response normally in less than an hour. Very responsive, very professional, the problem is always taken care of in a very timely manner.”

Roger K,


Simplex-IT listens to our needs

“Simplex-IT made switching vendors an ease for us. They were able to provide Search Masters with an IT solution that was timely and competitively priced. Most importantly, their entire staff has been personable and friendly. I wholeheartedly recommend Simplex-IT to anyone who needs IT assistance or a change of pace from their old provider.”

Sara J.


Their response is fast and efficient

“I have utilized Simplex IT’s service for the last seven years for all of our IT needs. Their response to problems is fast and efficient with the least interruption to our day-to-day business. Simplex IT offers a creative approach in meeting needs of any company; no matter the size, industry or challenge.”

Pam P.


Great people to work with

“Simplex-IT solves my issues and explains to me in layman’s terms what had happened, or what they had to do to fix the problem. If anyone is on the fence about choosing Simplex-IT as their IT firm, the only thing I have to say is why are you on the fence? Simplex-IT is informative on purchasing new computers or programs needed for our business. They are great people to work with!”

Lorna M.


Quick response time

“Simplex-IT treats you like you are the most important client they have, and they are very knowledgeable about a wide range of solutions. Their response time in correcting issues is better than other IT firms we’ve worked with in the past.”

Benjamin K.


We feel important to Simplex-IT

“I think the greatest asset an IT firm can provide to a small organization (such as ours) is availability, advice, and a willingness to treat us as if we were huge, and Simplex-IT does that. I would recommend them as a very viable choice.”

Michael M.


Just what you want and need

“We had to do a major upgrade to our servers. Simplex-IT laid everything out in a straightforward, easy-to-understand plan for everyone. Installation and the switch over to the new system was with minimal downtime to our users. I'd recommend Simplex-IT for all your IT requirements, no pressure sales, just what you want and need.”

Dave B.


Common sense answers without the hype

“Simplex-IT has the expertise of a big firm but the accessibility and care of a family business. They are on the cutting edge of the technology, and are always reaching out to help us get there too. We get the common sense answers we need without a lot of hype. I highly recommend Simplex-IT for any small businesses looking for exceptional IT support.”

Richard H.

Not ready to call us just yet?

That’s fine! Choosing the right IT service provider is a long-term commitment, and it is only sensible that you think through your options carefully. But in the meantime, we’d like to send you a FREE copy of our report: What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced Computer Consultant.

This guide will arm you with 21 smart questions to ask any IT consultant before giving them access to your company’s network and computers. Best of all, it won’t cost you a dime, and we promise we won’t bother you with annoying sales calls either.

Don’t delay -- download your FREE copy today!


Download Your Free Copy Today

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About Us

Simplex-IT was established in 2007 with the aim of helping small- and medium-sized businesses in Northeast Ohio get the most from their IT investments. We do this by taking care of your technology, so you can concentrate on what matters most -- running and growing your business.

We offer an unmatched level of IT expertise, designing and implementing technology services that help you achieve your business objectives and goals. With us as your partner, you’ll never have to worry about the expense of repairing computer issues or server failures again -- we’ll manage and maintain your technology for an affordable monthly fee.

We're proud to partner with the best businesses in the industry.