When it comes to cybersecurity, one of the biggest points of confusion we hear from business owners is the difference between antivirus software and something much more advanced: Managed Detection and Response, or MDR.

If you’ve ever heard someone mention “The Great Paperless Society,” you might picture a futuristic world where filing cabinets are empty, printers are collecting dust, and every document lives in the cloud. And honestly, that’s not too far off from the goal.

You know that feeling when everything should be running smoothly… but something in your IT just keeps getting in the way? Not a big dramatic failure. Just a constant sense that your systems are slower, fussier, or more fragile than they used to be.

Ever found yourself juggling between Gmail, Outlook, and a dozen browser tabs just to find one email or check a meeting time? It’s the kind of digital chaos most of us have learned to live with… until now.

If you’ve ever taken an online course, done workplace training on your computer, or logged into a portal for tutorials, chances are you’ve already used a Learning Management System - or LMS for short.

Be honest, how many times have you lost a Word document because you forgot to hit “Save”? We’ve all been there. The power cuts out, your laptop crashes, or you just close the window too fast… and hours of work vanish in an instant. Well, Microsoft’s decided that enough is enough.

When it comes to managing technology, most businesses fall into one of two camps. Either they hand it all off to an IT provider, or they share the work between their internal IT team and an outside partner. That’s the difference between fully outsourced IT and co-managed IT.

Have you noticed that some changes don’t feel like improvements? Microsoft has announced that it’s retiring PowerPoint’s much loved Reuse Slides feature. For anyone who builds presentations regularly, that’s a real blow.

Pretexting is basically the art of storytelling, but with a hidden agenda. It’s when someone creates a fake but believable scenario to trick you into giving up private or sensitive information.

Be honest, when was the last time you forgot a password and ended up in that endless loop of “reset your password” emails?It’s one of the biggest frustrations of modern working life. But it might finally be coming to an end.

If you’ve ever opened the Adobe Creative Cloud menu, it probably felt like staring at the world’s most complicated buffet. Photoshop, Illustrator, Acrobat, Premiere, InDesign, After Effects - so many tools, icons, and half of them sound like they do the same thing. So, what’s the difference?

When was the last time you saw one of those scary pop-ups claiming your computer was infected? You know the ones. They come complete with flashing red warnings and a fake phone number to “call Microsoft support”. It’s called scareware, and it’s designed to panic you into handing over money or access to your device. 

At first glance, those terms sound like the same thing, but they’re not. And understanding the difference can help you make smarter decisions the next time you’re looking at computers. So why the confusion? Mostly because you almost always buy them together. But they’re separate things.

How do your team really feel about using AI at work? Are they excited? Nervous? Maybe a bit of both?A new study has revealed just how widespread AI has become in the workplace. And how mixed people’s feelings still are about it. 

When people hear terms like firmware and software, it’s easy to assume they’re pretty much the same thing. After all, they both involve technology running behind the scenes. But while they sound similar, they serve very different purposes in your devices.

Welcome to Simplex-IT’s 2025 year in review! This year was packed with achievements, growth, and exciting milestones. From new partnerships and certifications to events and team expansions, we’ve got a lot to celebrate. Let’s dive in!

How much time do you waste sorting through emails every day, trying to figure out what really needs your attention? If you’re like most business owners, the answer is probably “too much”. Between customer queries, supplier updates, internal messages, and the occasional bit of junk, your inbox can feel overwhelming.

 Hello everyone, this is Bob Coppedge, CEO of your favorite MSP, Simplex-IT. Today, I want to talk about something that's been annoying me for some time in our industry - the never-ending rebranding of the term "MSP."

Language barriers have always limited what we can get out of online content. Training videos, webinars, or product launches are only useful if you understand the language they’re in. But that could soon change.

If you’ve ever used a computer, smartphone, or tablet - and let’s face it, you have - you’ve used software. And even if you don’t consider yourself much of a tech person, you’re interacting with software pretty much every day. But what actually is software?