Hello everyone, this is Bob Coppedge, CEO of your favorite MSP, Simplex-IT. Today, I want to talk about something that's been annoying me for some time in our industry - the never-ending rebranding of the term "MSP."

If you’ve ever used a computer, smartphone, or tablet - and let’s face it, you have - you’ve used software. And even if you don’t consider yourself much of a tech person, you’re interacting with software pretty much every day. But what actually is software?

Outsourcing IT sounds pretty appealing on paper. You get expert support, you don’t have to manage the tech yourself, and often, it looks like you’re saving money compared to building a full in-house team. And honestly, for a lot of businesses, outsourcing IT is a smart move.

Broadband is high-speed internet. It’s the way data travels to your home or business, allowing you to stream movies, play games, download files, or hop on video calls without constant buffering or delays.

Outsourcing your IT can be a game changer for your business. It saves time, gives you access to experts, and takes a lot of technical pressure off your team. But there are stories out there about hidden fees, slow responses, or just not getting the support you expected. Here’s the good news:

Before we talk about the firewall, let’s quickly explain what an “endpoint” is. Think of an endpoint as any device your employees use to connect to your business’s network. This could be a laptop, a desktop computer, a tablet, or even a smartphone.

If you’ve ever heard the term “hacker,” you might think of someone breaking into systems, stealing data, or wreaking havoc online. But what if we told you there’s a type of hacker that companies actually hire to break into their systems - legally and with full permission? Enter the white hat hacker.

If you've ever heard the term "packet sniffer" and pictured some kind of digital detective snooping through internet traffic, you're actually not that far off. A packet sniffer is a tool - usually software, sometimes hardware - that watches data as it travels across a network.

Hey spreadsheet warriors! Got a habit of linking your Excel files to random stuff across the internet? Well, Microsoft just said: “Nope. Not anymore.” Starting October 2025, Excel will start blocking links to sketchy file types. Why?

If you’ve been researching Managed Service Providers, you’ve probably noticed a pattern. Most of us make the same promises, tailored IT services, complete coverage, exceptional support. At Simplex-IT, we want to show you how we’re not just another MSP. We’re not your standard MSP, we’re the IT partner you’ve been searching for.

When Is “Co-Managed” Not Really Co-Managed?  At Simplex-IT, we’ve built a reputation as one of the leaders in co-managed IT services, a model where internal IT teams and managed service providers actually work together as partners. 

When distinguishing between servers and desktop PCs, it's essential to understand their unique roles, hardware configurations, and software environments. While both servers and desktop PCs are integral to computing environments, they are optimized for different purposes.

A brute force attack is a common cyberattack method where attackers try every possible combination of passwords or encryption keys until they find the correct one. This trial-and-error approach might seem tedious, but with modern automated tools and significant computing power, attackers can quickly test thousands.

Let’s talk about Shadow AI. No, it’s not a cool new Marvel villain - it’s the AI your employees are using without telling you. Think ChatGPT, Claude, or whatever shiny tool they found on Reddit last week. If it’s not sanctioned, not secured, and not monitored, congratulations - you’ve got Shadow AI.

Ah, the 1990s. A time of dial-up internet, floppy disks, and - wait for it - ERP systems that promised to revolutionize business. Spoiler alert: they didn’t. In fact, up to 60% of ERP implementations failed. Why?

If you’ve ever typed a website name into your browser’s address bar, you’ve used a URL. For business owners, URLs are more than just addresses; they’re opportunities. A clear, memorable URL can make your website easier to find and navigate, helping you attract and retain customers.

Whether you’re running a growing business or just getting started, managing your Microsoft licenses might feel a bit like trying to read a foreign language. What’s a license?

In today's rapidly evolving technological landscape, Artificial Intelligence (AI) has become integral to various organizational operations. As AI tools, especially generative models like ChatGPT, become more accessible, it's imperative for organizations to establish clear guidelines

A data breach is essentially someone sneaking into your digital world and taking your information without permission. It can lead to financial loss, legal trouble, and damage to your business’s reputation. But by staying informed and taking proactive steps, you can protect your business and reduce the chances of becoming a victim.

Well ask yourself this: are you a telephone operator or a bank teller?Everybody knows AI is the next big thing, and it's huge. It's going to have a heavy impact on the job market. But are there examples in history that give us an idea of how things could play out? Turns out, yes. Let's talk about telephone operators and bank tellers.