Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked. Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.
Confused by all the IT acronyms floating around—MSP, MCP, MITP, MNP, MSSP, and now MIP? You’re not alone! In this video, Bob Coppedge, CEO of Simplex-IT, breaks down what these terms mean, why they keep changing, and what really matters for your business.
Outsourcing your IT can be a smart move. You get expert support, predictable costs, and less day-to-day management. But before you hand over the keys to your network, it’s important to understand the potential downsides. In this video, we break down the most common challenges of outsourcing IT.
Outsourcing your IT can save time, reduce stress, and give your business access to expert support, but only if you choose the right partner. In this video, we’ll show you how to avoid common outsourcing headaches like hidden fees, slow response times, and unclear contracts.
Starting October 2025, Microsoft Excel will begin blocking links to certain risky file types. Why? Because cybercriminals have been exploiting these links to sneak malware into systems. That innocent-looking spreadsheet with a link? It could have been a hacker’s favorite tool.
Are you looking for a Co-Managed IT partner but don’t know exactly what a co-managed partner should look like? In this video, Bob explains what co-managed IT really means and what makes a good vs. bad co-managed partner.
Shadow AI isn’t a Marvel villain—it’s the unsanctioned AI tools your employees are already using at work. Think ChatGPT, Claude, or whatever new tool they found online. If it’s not approved, not secured, and not monitored, that’s Shadow AI.
Managing Microsoft 365 licenses doesn’t have to be overwhelming. Whether you’re running a startup or scaling your business, understanding how Microsoft licensing works is key to saving money, boosting security, and giving your team the tools they need to succeed.
Is Windows 11 running slow? Wondering how to speed it up or what bloatware to remove? This video is your complete Windows 11 Performance Guide, we’ll walk you through how to uninstall unnecessary apps, fix slow performance, and optimize your PC for speed and reliability.
Thinking about co-managed IT but not sure where to start? This video breaks down what to look for in a co-managed provider and how to tell if your business is truly ready for one. We’ll cover what co-managed IT really means, how to know if your internal IT team could use backup or added expertise, and more!
Cyberbullying isn’t just a problem for teenagers it can happen in professional environments, too. In this video, we break down what workplace cyberbullying is, how to recognize it, and what employers and employees can do to prevent it.
When talking about IT infrastructure, we often use the terms active and passive but what do they actually mean? Active components are dynamic, requiring power to process, manage, or transmit data. They actively control, monitor, or secure IT environments. Here are some common examples:
Running a business today means juggling a lot of responsibilities, and one of the most critical yet often overlooked areas is IT. Whether you’re trying to manage your network, keep your data secure, or simply ensure that your computers are running smoothly, it can be a challenge, especially if you don’t have a dedicated IT team.
Ever wondered why you can’t have your favorite technician handle all your IT tickets? This video unpacks the concept of “latch-a-tech” and explains why relying on a single technician might not be the best choice for your business. We dive into the collaborative nature of IT support.
Break Fix is a simple IT support model: you only pay for help when something goes wrong—no monthly fees, no ongoing commitments. It’s like calling a mechanic only when your car breaks down. This approach can save money upfront and offers flexibility for businesses with minimal IT needs. But is it always the best choice? Let’s dive into the pros, cons, and hidden costs.
Are IT certifications truly worth the investment for your tech team? The short answer: yes. Certifications like CompTIA and Cisco hold immense value for IT professionals and businesses alike. Investing in certifications isn’t just a checkbox—it’s a strategy for building a more capable, motivated, and credible IT team.
When evaluating the cost comparison between hiring internal IT staff versus outsourcing IT services to a managed service provider (MSP), several factors come into play. Here’s a breakdown of the key considerations- Salaries and Benefits, Training costs, Office Space and Equipment and more.
You just submitted a service ticket and don’t know what’s next. Here’s what you can expect: Throughout the life of your ticket, you’ll receive emails when the ticket is updated. Sometimes these updates are automatically generated, and other times they are messages from real life technicians.
It’s easy to just say “inflation” when someone asks why there’s a price increase for what seems to be the same service from one year to the next. And boy, there's truth there. But it can be more complicated than that.
At Simplex-IT, we have the privilege of meeting with numerous businesses in Northeast Ohio each year to discuss their IT outsourcing needs. With our extensive experience and expertise in the IT industry, as well as our willingness to share our honest thoughts and feelings….
Working with an IT Managed Service Provider, MSP, can sound like a daunting task if you don't have any prior knowledge about IT. Instead of trying to go in blind, here are some tips to help you get started.
Submitting a service ticket is an important part of working with your IT provider, but it shouldn’t be complicated! Here at Simplex-IT we have an easy process for you! So how do you submit a service ticket? There are three options.
A CIO (Chief Information Officer) is a high-level executive responsible for overseeing a company's information technology (IT) strategy and operations. On the other hand, a vCIO (virtual Chief Information Officer) is a consultant or an outsourced service provider who provides similar services as a CIO, but on a part-time or project basis.
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TSP stands for Technology Success Partner. Some will argue that this is necessary. That a TSP encompasses support for all of your IT. Including your Cloud, security, and…umm…IT. I think the concept is that an MSP has a more sophisticated view of IT than an MSP. Somehow. By some arbitrary measure. An All-in-one IT solution.
