Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked. Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.
AI is becoming a powerful tool for small and mid‑sized businesses. From reducing customer wait times to helping teams produce content faster to optimizing operations behind the scenes, AI is transforming how modern organizations work, without needing big‑city budgets or tech‑industry expertise.
User authentication is the process that verifies the identity of anyone trying to access your business’s systems or data. By using methods like passwords, two‑factor authentication (2FA), multi‑factor authentication (MFA), or biometric verification, businesses can ensure only authorized users can access the information they’re meant to see.
A major update to Microsoft 365 bundles is coming this June, bringing new endpoint management, AI‑driven troubleshooting tools, and enhanced security features to core plans like Microsoft 365 E3 and E5. These upgrades can help SMBs cut costs, reduce downtime, and simplify their IT environment if they plan ahead.
Apple devices often shrink photos, videos, and documents to make them easier to store, send, and share. This compression saves space, speeds up transfers, and helps files stay within app and email size limits. Compression makes texting, emailing, and sharing faster and more reliable
OneDrive is personal cloud storage for individual users, while SharePoint is shared cloud storage designed for teams and company-wide collaboration. In Microsoft 365, both tools store files in the cloud, but they serve different purposes. Use OneDrive for personal work and SharePoint for shared business files.
AI Live Redaction is Simplex‑IT’s newest service, launching April 1st. What do businesses need most right now? Less words being spoken out loud. This revolutionary solution automatically detects risky, sensitive, awkward, or career‑limiting words and phrases during live conversations and removes them before they can cause problems, hurt feelings, or trigger an emergency meeting with HR.
This video breaks down a surprising real‑world study where pigeons successfully identified cancer in medical images — and why that example reveals a lot about how AI tools actually work. Instead of “thinking,” both pigeons and AI rely on pattern recognition, not true understanding.
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Firewalls, VPNs, and access control are three core tools that protect your business network from cyber threats. A firewall filters incoming and outgoing traffic, a VPN encrypts internet connections (especially for remote work), and access control limits who can see or use sensitive data. Together, they create layered security.
Local IT providers offer personalized support, faster onsite response, and a stronger understanding of regional business needs. National IT providers bring larger teams, standardized processes, and broader coverage across multiple locations. The best choice depends on how much you value relationship-based support, response time, and familiarity with your business.
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A firewall controls the flow of traffic into and out of your network, blocking suspicious connections before they reach your systems. Antivirus software runs on your devices and detects, isolates, and removes malicious files like viruses and ransomware. One protects the perimeter of your business, while the other protects what’s inside.
Office 2021 is a one-time software purchase that gives you a fixed version of Word, Excel, PowerPoint, and possibly Outlook with no feature upgrades over time. Microsoft 365 is a subscription that includes always-updated Office apps plus cloud storage, collaboration tools, and advanced security features.
Yes, most companies can significantly reduce or nearly eliminate paper by replacing paper-based processes with digital tools and workflows. Going paperless usually means becoming “paper-light,” where contracts, invoices, reports, and communication move to secure digital systems instead of physical files.
Join Bob Coppedge in this live webinar on AI for real businesses focused on secure, practical first steps. Streamed on YouTube, LinkedIn, and Facebook with live Q&A.
