Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked. Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.
AI does not require a massive upfront investment for most SMBs, but successful adoption involves more than purchasing licenses. Costs typically include access to AI tools, implementation, user training, governance, and ongoing optimization.
Microsoft Copilot and ChatGPT share similar AI technology, but they serve different purposes. Understanding how each tool works helps businesses make better decisions about productivity, security, and AI adoption.
Simplex‑IT has once again earned a place on the Channel Partners MSP 501 list, a global recognition of excellence in managed IT services. This achievement reflects our commitment to helping businesses reduce risk, improve cybersecurity, and more!
Many businesses don’t realize that controlling their domain registrar account is essential to maintaining ownership of their website, email, and online presence. Without proper oversight, organizations risk losing access or facing serious disruptions.
Seasonal changes in demand can strain your systems or leave resources underused. Preparing your technology for these shifts helps maintain performance, support your team, and protect revenue during both busy and slow periods.
Technology directly affects employee satisfaction, productivity, and long‑term retention. Poor IT experiences create daily friction that can lead to disengagement, while reliable systems and support improve morale and performance.
USB hubs and docking stations both expand your laptop’s connectivity, but they offer very different levels of functionality and performance. Understanding the difference helps businesses choose the right solution.
Choosing the right MSP requires more than comparing features and pricing. Businesses need a partner that delivers proven results, proactive support, and strategic guidance that aligns with long-term goals.
Simplex‑IT celebrated its 19th anniversary with another successful Arcade Party filled with games, networking, food, drinks, and fun. This year's event brought together clients, partners, and friends for an unforgettable evening at Quarter Up Arcade & Bar.
Choosing between iPhone and Android for your business comes down to balancing security, usability, cost, and flexibility. Each platform offers distinct advantages depending on your company’s needs and IT strategy. The best device strategy supports productivity, security, and long‑term business growth.
VPN and Remote Desktop both enable remote work, but they function in different ways. Understanding the difference helps businesses choose the right solution for secure access, performance, and productivity. Choosing the right remote access solution improves security and efficiency.
When we uploaded our first video, we never imagined we'd one day be celebrating video number 1,000. But none of this would have been possible without our team members past and present who shared their expertise, appeared on camera, helped behind the scenes. Thank you!
Many businesses only use a fraction of what Microsoft 365 offers. Microsoft 365 includes tools that go beyond email and documents. Built-in tools like Power Automate, Teams, SharePoint, OneNote, and Planner can improve productivity, streamline processes, and reduce manual work without adding new software.
Leaving a laptop in your car exposes it to theft, extreme temperatures, and potential data loss. Understanding the risks helps protect both your device and your business information.
Cars are a common target for laptop theft. Heat and cold can cause permanent damage to components.
A Managed Service Provider (MSP) delivers ongoing IT management, support, and cybersecurity through a proactive, subscription-based model. Businesses use MSPs to reduce downtime, control costs, and gain access to expert guidance without building a full internal IT team.
Passkeys provide a modern, passwordless way to log into accounts that improves both security and user experience. By eliminating passwords, businesses reduce the risk of phishing, data breaches, and credential theft while making access faster and easier.
Business‑grade laptops are designed for durability, performance, security, and long‑term use, while consumer laptops focus on affordability and casual workloads. Understanding the difference helps businesses avoid downtime and unexpected costs.
Manufacturing and professional services businesses face distinct technology challenges that affect security, efficiency, and daily operations. Understanding these issues helps organizations reduce risk, improve productivity, and stay competitive.
Spam and phishing both show up in your inbox, but only one is designed to seriously harm your business. Understanding the difference helps reduce risk and prevent costly security incidents. Spam is unwanted email focused on volume, not theft and phishing uses deception to steal data or install malware.
Creating a passkey is a quick and user‑friendly process that replaces passwords with secure sign‑ins using trusted devices and biometrics. Passkeys are created from existing account security settings with trusted devices like phones and computers that will store the passkey securely.
Ohio businesses collect more customer information than they realize, which means privacy laws often apply even when business owners are unaware. The Ohio Data Protection Act offers safe‑harbor protections for companies that follow strong cybersecurity practices…
An ISP, or Internet Service Provider, is the company that gives your business access to the internet. It connects your devices to the outside world so your team can work, communicate, and use cloud services effectively. An ISP provides the connection between your internal network and the internet.
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Passkeys are a safer and simpler alternative to passwords that use trusted devices and biometric verification instead of something you have to remember. They reduce security risks while making logging in faster and easier.
AI is becoming a powerful tool for small and mid‑sized businesses. From reducing customer wait times to helping teams produce content faster to optimizing operations behind the scenes, AI is transforming how modern organizations work, without needing big‑city budgets or tech‑industry expertise.
User authentication is the process that verifies the identity of anyone trying to access your business’s systems or data. By using methods like passwords, two‑factor authentication (2FA), multi‑factor authentication (MFA), or biometric verification, businesses can ensure only authorized users can access the information they’re meant to see.
A major update to Microsoft 365 bundles is coming this June, bringing new endpoint management, AI‑driven troubleshooting tools, and enhanced security features to core plans like Microsoft 365 E3 and E5. These upgrades can help SMBs cut costs, reduce downtime, and simplify their IT environment if they plan ahead.
Apple devices often shrink photos, videos, and documents to make them easier to store, send, and share. This compression saves space, speeds up transfers, and helps files stay within app and email size limits. Compression makes texting, emailing, and sharing faster and more reliable
OneDrive is personal cloud storage for individual users, while SharePoint is shared cloud storage designed for teams and company-wide collaboration. In Microsoft 365, both tools store files in the cloud, but they serve different purposes. Use OneDrive for personal work and SharePoint for shared business files.
AI Live Redaction is Simplex‑IT’s newest service, launching April 1st. What do businesses need most right now? Less words being spoken out loud. This revolutionary solution automatically detects risky, sensitive, awkward, or career‑limiting words and phrases during live conversations and removes them before they can cause problems, hurt feelings, or trigger an emergency meeting with HR.
This video breaks down a surprising real‑world study where pigeons successfully identified cancer in medical images — and why that example reveals a lot about how AI tools actually work. Instead of “thinking,” both pigeons and AI rely on pattern recognition, not true understanding.
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Firewalls, VPNs, and access control are three core tools that protect your business network from cyber threats. A firewall filters incoming and outgoing traffic, a VPN encrypts internet connections (especially for remote work), and access control limits who can see or use sensitive data. Together, they create layered security.
Local IT providers offer personalized support, faster onsite response, and a stronger understanding of regional business needs. National IT providers bring larger teams, standardized processes, and broader coverage across multiple locations. The best choice depends on how much you value relationship-based support, response time, and familiarity with your business.
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A firewall controls the flow of traffic into and out of your network, blocking suspicious connections before they reach your systems. Antivirus software runs on your devices and detects, isolates, and removes malicious files like viruses and ransomware. One protects the perimeter of your business, while the other protects what’s inside.
Office 2021 is a one-time software purchase that gives you a fixed version of Word, Excel, PowerPoint, and possibly Outlook with no feature upgrades over time. Microsoft 365 is a subscription that includes always-updated Office apps plus cloud storage, collaboration tools, and advanced security features.
Yes, most companies can significantly reduce or nearly eliminate paper by replacing paper-based processes with digital tools and workflows. Going paperless usually means becoming “paper-light,” where contracts, invoices, reports, and communication move to secure digital systems instead of physical files.
Join Bob Coppedge in this live webinar on AI for real businesses focused on secure, practical first steps. Streamed on YouTube, LinkedIn, and Facebook with live Q&A.
