Learning Center: About Us

If you’ve been researching Managed Service Providers (MSPs), you’ve probably noticed they all sound the same: “tailored IT services,” “complete coverage,” “exceptional support.” At Simplex-IT, we’re here to show you why we’re not your standard MSP, we’re the IT partner you’ve been searching for.

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Running a business today means juggling a lot of responsibilities, and one of the most critical yet often overlooked areas is IT. Whether you’re trying to manage your network, keep your data secure, or simply ensure that your computers are running smoothly, it can be a challenge, especially if you don’t have a dedicated IT team.

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Why is survey feedback so important to Simplex-IT? You’ve likely seen the post-service survey pop up after closing a ticket — but have you ever wondered why it matters? The truth is, your feedback helps us improve! Whether it's positive, negative, or neutral, every comment is read and used to better our service to you.

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2024 has been an incredible year for Simplex-IT, filled with achievements, milestones, and memories worth celebrating. We’re proud of the hard work, dedication, and support from our fantastic team, clients, and partners that made this year unforgettable. Here’s to an even bigger and better 2025! Join us as we recap the highlights of our year.

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Wondering why Bob isn't hogging the spotlight in Simplex-IT's videos anymore? Well, here's the scoop: Bob was the face of our videos for a while, but the truth is, Simplex-IT isn’t "The Bob Show"—and trust us, nobody wants that. We’ve got a whole team of brilliant people and now they’re stepping up to share their expertise on camera.

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A Foundational IT Assessment is a critical step to ensure your business’s technology is secure, optimized, and prepared for the future. This non-invasive assessment covers four essential areas and around 50 detailed reports, with clear, actionable insights on how to improve your IT from both a business and security perspective.

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Simplex-IT specializes in delivering tailored IT solutions to businesses, with a strong focus on Managed Services and Co-Managed IT. Our Managed Services are ideal for organizations without an internal IT department and for those with an internal IT team, our Co-Managed IT services provides a flexible partnership.

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Here at Simplex-IT, we understand looking for a new IT provider isn't fun. Pushy salespeople. Condescending IT jerks. We take a consultative approach, because we’re genuinely interested in supporting the success of your business through IT.

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At Simplex-IT, we believe that clarity is key to building strong relationships with our clients. Our monthly IT agreements cover everything that maintains the status quo of your business operations. That means you can rely on our services for ongoing maintenance and support without worrying about additional charges for every little thing.

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You can submit a support ticket in a number of different ways, give a call, send an email, use our portal. However you decide to submit it, we handle them all with the same process. As soon as our service desk receives your ticket, it’s assigned a tracking number and triaged for impact and severity.

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Have you ever wondered how we make our videos? Well Hayley is here to explain just how we do it and even share some tips on how you can get started making videos for your business.

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It’s at the core of our name. “Simplex-IT.” Face it. You want to succeed at something, so you need to understand it. But only to the appropriate level of detail. The rest you leave to trusted experts.

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Simplex-IT was created in 2007 as a managed service provider, essentially as a managed service provider we handle the IT services for our clients. Depending on the client needs that can mean we handle everything or with organizations that have internal IT we partner with them to provide additional support with what we call Co-Managed IT. We want your organization to be as successful and we do that by working together we all understand how IT supports the business.

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So you want to learn a little more about how we come up with our pricing? That’s great! Our SiMS (Simplex-IT Managed Services) offering includes a compilation all of the products and services your organization needs to have the most effective IT for your clients.

Do we charge a fixed cost per workstation or user, like a lot of MSPs do? Nope. We tried, believe me. But the costs are the kicker here. And although our offering is standardized, the costs are significantly different from client to client. Take servers, for example. Our costs to maintain each server is significant, whether it be virtual or physical, on premise or cloud based. Same with backup costs depending on the size of the servers.

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Loads of fun! It's easy to get started with Simplex-IT. Once you've agreed to our proposal, the next 30-45 days will be spent transitioning your organization over to our services, or welcoming you into our family as I like to say.

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Empowering Clients and Community with open Knowledge Sharing IT is hard. That's why in the first 8 months of '22 we created over 60 videos and held half a dozen webinars aimed at helping explain IT concepts, buzzwords, current happenings, and have some fun. All minimal (usually none) sales tactics.

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I started Simplex-IT in 2007 and at that time the MSP industry was just getting started. I was then dealing with being a consultant and working with a lot of companies on primarily database, some CIO stuff, development work, and infrastructure work. But I wanted to have a company that was based on relationships.

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CoMITs is actually a made-up term. And I should know, since I'm the guy who made it up. Co-Managed IT is a collaborative relationship between a Managed Service Provider and the Internal IT resources for an organization.

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Four unique things about Simplex-IT, MSP first and foremost, the industry recognized leader in Co-Managed IT services, ever evolving solutions with a focus on security, and empowering clients and community with open knowledge sharing

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Not all relationships last forever. We get that and although we hope that ours does, the cards might not agree. However it’s important to us that each month we can look at each other and say, “we got value out of this.”

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So, why do we include a one-time onboarding fee to get the relationship started in addition to the monthly services?That's a good question, let's talk about it.

A Managed Service agreement means we’re taking full or co-managed responsibility for the entire IT strategy of an organization. That means we are monitoring, managing, securing and supporting a wide variety of IT resources for…well, everything IT. From end users end point. Firewalls. Backups including business continuity solutions. Supporting desktops, laptops and mobile devices. Servers. Cloud services. Security. Work from the office, home…anywhere.

What’s the alternative? “Figure it out as we go?” I don’t think so. You want to get the Strongest, Healthiest IT for your organization and all your stakeholders. To do that we need to make sure we have our ducks in a row.

That's where the onboarding project and one-time fee comes in. We’re positioning ourselves for a productive relationship.

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Silo IT is a form of IT services or support, usually as part of a Co-Managed IT relationship.

It could be database servers, like Microsoft SQL or Oracle. Or Business Intelligence. Actively manage Backup and Disaster Recovery, including Business Continuity solutions. Cloud services, like MS 365, Azure or Amazon Web Services. Phone Systems. Mobile devices. Linux boxes, Macs. Stuff that you can easily create a…what’s the word I’m looking for…silo around.

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