Have you noticed how simplification sometimes gets mistaken for cost cutting? The assumption is that fewer tools, fewer systems or fewer suppliers must mean somebody is trying to reduce the budget.

Wondering if your business is behind on AI? Ask these five questions to understand AI usage, risks, ownership, business goals, and success.

It’s easy to sign up for an AI tool. A few clicks, a monthly subscription, and suddenly your team has another way to write, analyze or automate something. A few months later, you should ask: Has it made the business better? And that’s not always easy to answer.

It’s easy to assume that younger employees are naturally good with technology. After all, they’ve grown up with smartphones, social media, and apps. They’ve been online for most of their lives, so surely they don’t need much help staying safe. That’s a dangerous assumption.

Ohio's TechCred program is returning with updated rules, reduced reimbursements, and stricter eligibility requirements. Learn what Ohio business leaders need to know before planning employee training in 2027.

AI is everywhere, but most businesses struggle with where to start. Learn how governance, visibility, and structured decision-making help SMBs use AI effectively while reducing risk. Most businesses know AI matters, but far fewer know what to do with it.

One of the hardest parts of running a business is deciding which future risks deserve your attention today. You can’t prepare for everything. But every now and then, something comes along that needs planning for long before it becomes a real problem.

There was probably a time when every security alert got your full attention. Something appeared in the console, you investigated it, worked out what had happened, and moved on. Eventually, that changes.

A valuable IT provider will help your business reduce risk, improve productivity, maintain reliable operations, plan for future growth, and understand technology investments. If your provider isn't helping in these five areas, you may not be getting the business value you expect from IT.

Nobody buys a new tool because they want another tool. Usually, it’s solving a problem that’s in front of you. A product fits the requirement, everybody agrees it’s the right move. What doesn’t get discussed as much is what the tool looks like once the project has finished.

Firmware updates do more than fix bugs. Learn how keeping routers, firewalls, and other devices updated improves security, performance, compliance, and business continuity.

A conversation we are having more often with business owners goes something like this: “We don’t really use AI yet.” A few questions later, it turns out somebody is using ChatGPT to help write emails. The business may not have formally adopted AI, but AI has arrived anyway.

For most small and mid-sized businesses, AI should be a controlled and intentional part of the technology budget rather than a large one-time expense. Learn how to budget for AI tools, implementation, training, optimization, and governance without overspending.

ChatGPT and Microsoft Copilot use similar AI technology but serve different purposes. Learn the key differences in security, business integration, productivity, and data protection.

For years, automation in IT largely meant scripts. You wrote something to remove a repetitive task, save a few minutes or eliminate the risk of human error. But the scale of what businesses now expect automation to do has changed.

A domain registrar is the company that controls the registration of your business's domain name. Learn why ownership matters, common mistakes businesses make, and how to ensure your company maintains control.

#4 in The Better Question Project. Today's question: "Isn't trashing the current young generation a tradition as old as time?" And for this "episode," I, Bob, asked Copilot to write this entry from its perspective.

If you use Excel regularly, you’ll know that the hard part is getting your information into the format you want. Perhaps you always present figures in a certain way. Maybe reports need specific headings.

Seasonal business spikes can strain your technology. Learn how to prepare your systems, security, staff, and contingency plans before your busy season hits.

Most businesses have a handful of phone calls that happen time and again. “What time do you open?”
 “Can I change my appointment?”
 “Has my order been dispatched?”
 “Can somebody call me back?”